QAS Group The Best Inbound Call Center
We are now living in a globalized world and distance is not a matter because of information technology and communication technology. A centralized department in which calls from current and potential customers are directed is known as a call center. Both inbound and outbound calls are handled in a call center which is located within a company or outsourced to another company which is specialized in handling calls.
How does Call center work?
Call center used online merchants, telemarketing companies, computer software’s, computer products help desks, mail-order organizations and polling services and any large organization which use telephone call to use or sell products or services to enhance customers experience.
Inbound Call Center
An inbound call center can handle a considerable volume of calls at the same time, screen and forward them to someone who can handle them and log calls. An IVR system will answer the calls and utilized speech recognition technology to address a customer’s query with an automated message.
Outbound Call Center
In an outbound call center, an agent will have to make a call to the client for tasks or on a behalf of the company including lead generation, telemarketing, customer retention, fundraising, surveying or scheduling appointments. Calls are usually made with an automated dialer and then transferred to an agent via an IVR system.
Types of Call Centers
In-house Call Center:
An in-house call center Company will own and runs its own call center and hires its own agents for making calls.
Outsourced Call Center:
In an outsourced call center, a company will hire a third party to handle its calls on his behalf. Generally, to reduce the burden of new hiring of call agents and their training. They will invest in the third party to update the call center technology.
Offshore Call Center:
If a company will outsource its call center project to another company in another country than it is called an offshore call center just to save money from wages and to provide services around the clock. But drawbacks of an offshore call center are also including because of language issues and lack of knowledge about products and services because of distance.
Virtual Call Center:
A call center in which call agents use cloud-based technology and are working in a little group or in their own homes is known as a virtual call center.
QAS GROUP THE BEST INBOUND CALL CENTER
QAS GROUP is offering inbound call center services to its customers and different services offered by QAS Group is customer service, Dispatch Service, Live Answering Service, Order Taking, Reservation Service and Technical Support.
In customer service, we will deal with your customers and provide you efficient service to manage your customers by our versatile service.
QAS Group has more than 10 years’ experience in dispatch services for taxis and limo and different medical companies.
Live Answering Service:
QAS Group will provide active service to manage your customers with live answering services to answer their queries infect customer satisfaction is always on to top priority.
QAS Group provides the facility to your customers of making, canceling and managing orders by using its very supportive platform.
We provide an advance reservation service facility to your customers for making an order in advance.
QAS Group will give you a fast and efficient technical service to deal with your customers.